Last updated: July 26, 2026
We want you to be satisfied with your XtreamCode IPTV subscription. This Refund Policy explains when refunds may be available, how to request one, and the situations in which purchases are considered final. This policy forms part of our Terms & Conditions.
Our Service consists of digital access credentials delivered electronically. Once login credentials have been issued and used to access live channels or on-demand content, the Service is considered “consumed,” which limits refund eligibility in many cases — similar to other digital subscription services.
| Situation | Refund Eligible? |
|---|---|
| Service was never activated or credentials never delivered | Yes |
| Confirmed technical fault on our end, unresolved after support attempted a fix within 48 hours | Yes (case-by-case) |
| Duplicate or accidental payment for the same order | Yes |
| Change of mind after activation and normal use of the Service | No |
| Buffering or compatibility issues caused by your internet connection or device | No |
| Subscription credentials shared, resold, or misused in violation of our Terms | No |
| Request made after the eligibility window described in Section 4 | No |
Refund requests for eligible situations must be submitted within 48 hours of purchase or activation, whichever comes first. Requests made after this window will not be eligible for a refund, except where required by applicable consumer protection law.
To request a refund, please contact us via WhatsApp with the following information:
Our support team will review your request and respond within 24–48 hours. We may ask for additional information or offer troubleshooting assistance before processing a refund.
Approved refunds will be processed within 5–10 business days, depending on your original payment method. Refunds are issued to the original payment method used at checkout whenever possible.
For eligible cases involving longer-term plans (6 or 12 months) where the Service was used for part of the period before a valid issue arose, we may, at our discretion, offer a pro-rated partial refund instead of a full refund.
Free trials, where offered, are not eligible for refunds since no payment is collected. If you are not satisfied during your free trial, simply do not proceed with a paid subscription.
We encourage you to contact us directly before filing a chargeback or payment dispute with your bank or payment provider, as this allows us to resolve issues faster. Unauthorized chargebacks made without first contacting our support team may result in suspension of your subscription and access.
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page before making a purchase.
For any refund request or question about this policy, please reach out: