Privacy Policy

1. Introduction

This Privacy Policy explains how XtreamCode IPTV (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit xtreamcode.store (the “Site”) or purchase our IPTV subscription services (the “Service”). By using the Site or the Service, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide when ordering or messaging us, such as your name, email address, and WhatsApp/phone number.
• Order information, including the plan purchased, subscription duration, and transaction details.
• Payment information processed through third-party payment providers. We do not directly store full payment card details on our servers.
• Technical information such as IP address, browser type, device type, and pages visited, collected automatically through cookies and similar technologies.
• Communications you send us via WhatsApp, email, or contact forms, including support requests.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your subscription and deliver login credentials;
• Process payments and send order confirmations;
• Provide customer support and respond to inquiries;
• Improve our Site, Service, and user experience;
• Send service-related updates (such as renewal reminders), where you have not opted out;
• Detect, prevent, and address fraud, abuse, or technical issues;
• Comply with legal obligations.

4. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control or disable cookies through your browser settings; however, some parts of the Site may not function properly if you do so.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, process payments, or provide customer communication tools (e.g., WhatsApp Business, hosting providers, payment processors);
• Legal authorities, where required by law, regulation, legal process, or governmental request;
• Business transfers, in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your subscription, providing support, and complying with legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to or restrict certain processing of your information;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 11 below.

9. Third-Party Links

Our Site or communications may contain links to third-party websites or services (such as WhatsApp or payment processors). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

10. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate action.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• WhatsApp: +44 7413 098947
• Address: 100 Oxford Street, near Tottenham Court Road, London

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.